Help & FAQ
Answers to the questions customers ask most often. Still stuck? bpo@achievemor.io
What is Per|Form?
Per|Form is a sports talent intelligence engine powered by TIE — the Talent Intelligence Engine. We grade and rank players across the NFL, college football, NBA, and college basketball using a 40/30/30 formula over Performance, Attributes, and Intangibles.
Core surfaces: a live NFL Draft board, an AI analyst studio, a TIE + NIL valuation tool for individual player uploads, and season-aware coverage that cycles between NFL Draft, NBA Playoffs, CFB season, and MLB/NHL windows throughout the year.
What's included in my plan?
Per|Form uses a token + tier model. New accounts start with 3 free starter tokens and the Free tier. Token bundles and unlimited monthly subscriptions unlock higher daily limits on draft simulations, voice generation, image generation, and TIE submissions.
Live pricing: /api/pricing returns the current package catalog + tier-limit table. Token balance and current tier are visible on your dashboard after signing in.
How do I upgrade, downgrade, or cancel?
Upgrade: sign in, open the Draft page, pick a token bundle or Unlimited Monthly, pay via Stripe. Tokens credit immediately on payment confirmation; Unlimited flips your tier to Premium for 30 days.
Cancel a subscription: POST /api/draft/tokens with body {"action":"cancel_subscription"}. Your access continues until the end of the current billing period; lazy expiry demotes your tier at that boundary. A first-party cancel button on the dashboard is on the follow-up list.
Downgrade: cancel the subscription; when the grace window closes your tier returns to Standard (if you've bought bundles) or Free.
Who do I contact for support?
Email bpo@achievemor.io. We aim to respond within 1 business day. Please include your account email and any relevant submission ID or page URL.
System status: a lightweight health probe runs every 5 minutes at /api/health — if the service is degraded you'll see the components breakdown there before emailing.
Is my data safe? Where is it stored?
Account data is stored on Neon Postgres (US East region) with 7-day point-in-time backup retention. Session cookies are set HttpOnly · Secure · SameSite=strict with a 24-hour rolling TTL; we never log email addresses, session tokens, or payment details.
Private TIE submissions (where you opted out of public visibility) are not readable by other users — the API returns 404 on cross-account access attempts. Authenticated users can list and retrieve only their own submissions.
See our Privacy Policy for the full treatment.